Return & Exchange
We want to ensure your complete satisfaction and will happily accept returns in accordance with the following Return Policy:
Defective, Damaged or Incorrect Items:
All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at firstname.lastname@example.org to submit a request for your return authorization.
You must have purchased the item from us at www.americanshineco.com.
Returns and exchanges are not accepted on personalized shine boxes.
To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 14 days of the date upon which we provided the item to the carrier for shipment to you.
If you are entitled to a refund in connection with a return, the following conditions will apply:
Your refund will be in the form of payment used for the purchase minus a 15% restocking fee.
The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions or coupons that you received), including sales tax charged with respect to the item.
Credits will be issued after we receive and inspect your return - all returned products must be in 'new' condition. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement.